Executive Support Manager & Board Liaison
Part Time Ushers
Box Office Associate
Executive Support Manager & Board Liaison
Kaufman Music Center seeks a full-time Executive Support Manager and Board Liaison to provide administrative support to the Executive Director, serve as a liaison to Kaufman Music Center’s Board of Trustees and Committees and manage a wide portfolio of general administrative responsibilities, primarily within the departments of Development, Finance and Human Resources.
PRIMARY RESPONSIBILITIES
Executive and Administrative Support
- Manage the Executive Director’s professional calendar with attention to detail and discretion, including daily prioritization of inbound requests, respect for blackout/quiet work windows, and a two-steps ahead approach to spotting and resolving conflicts
- Attend executive and department meetings as assigned with particular focus on developing a broad understating of the work of Kaufman Music Center and specific awareness of key projects and initiatives
- Ensure that the Executive Director is prepared for meetings, providing briefings as necessary and ensuring that supporting materials are at hand
- Monitor attendee lists for concerts and events and promptly notify Executive Director and Chief Development Officer when Board Members, donors, and key stakeholders will be in attendance
- Working within Development Department systems, maintain records of Executive Director’s interactions with Board Members, donors, and prospects
- Assist the Development Office with prospect research and tracking in Tessitura (CRM) and iWave (Donor Research Database), including contact information, correspondence, and key action items related to the Executive Director
- In conjunction with the Development Department, perform gift and data entry; weekly duties are split with the Development Operations Assistant
- Assist Development Department with crucial fundraising events (such as the Annual Gala and Day of Musical Action), as well as smaller donor receptions throughout the season
- Provide overflow administrative support to Development, Finance & HR, during high-volume periods e.g. scheduling and coordination of meetings with multiple stakeholders, document preparation, purchasing, post and mailing, etc.
- Manage the administrative offices including ordering and restocking of supplies and other support tasks as requested
- Special Projects as assigned by the Executive Director
Board Liaison
- Work with the Executive Director and Chief Development Officer to help develop action plans to cultivate Board of Trustees engagement and serve as a key point of contact for members. The Board Liaison will be a highly visible and trusted presence to the members of the Board
- Schedule all Board and Committee meetings including preparation and distribution of materials
- Provide logistical support, including catering requests, IT coordination, and room booking for all Board and Committee meetings
- Prepare thorough notes of each Board and Committee meeting and maintain all official Board minutes in accordance with bylaws and established practices
- Ensure follow up on Board action items. This will require frequent engagement and effective communication with internal departments, Executive Director, and Board Members and their support teams
- Draft and/or proofread related correspondence on behalf of the Executive Director
- Provide administrative support to Board Committees as assigned by the Executive Director
- Liaise with Senior Staff members to coordinate related reporting
SKILLS & QUALIFICATONS
- At least 3 years experience working in a similar role, in a fast-paced Development Department, or in a position that required frequent, direct engagement with Executives and key stakeholders
- Work experience in music, performing arts, or an educational environment
- Proficiency with Microsoft Office Suite is a requirement. Experience with Tessitura a plus
- Ability to project a calm demeanor while taking a can-do approach to solving problems, including seeking help from others
- Specific experience managing multiple deadlines simultaneously
- Flexibility and a collaborative team spirit
Salary
$60,000 – $70,000 per year, commensurate with experience
To Apply
Please email cover letter and resume to jobs@kaufmanmusiccenter.org. Subject line should read: "Executive Support Manager." Please indicate in your cover letter how your experience matches the needs of the position. Kaufman Music Center is an Equal Opportunity Employer.
Part Time Ushers
Kaufman Music Center is looking for part-time Ushers to join the front-of-house team at the renowned Merkin Hall. Morning, matinee, and evening shifts available. Weekend availability preferred.
Responsibilities include but are not limited to:
- Providing courteous service to our patrons
- Directing and/or escorting patrons to their seats
- Enforcing house rules and late seating policy
- Assisting with fire code safety procedures
- Setting up and operating the coat check room and concessions stand
- Other duties assigned by house manager
Requirements
- Exceptional customer service ability
- Excellent communication skills
- Prior experience in a concert hall/theater
Salary
$15/hour
To Apply
Email cover letter and resume to jobs@kaufmanmusiccenter.org and include “Usher” in the subject line. Kaufman Music Center is an Equal Opportunity Employer.
Box Office Associate
Kaufman Music Center is seeking a part-time Box Office Associate for Merkin Hall.
Responsibilities
- Maintain the highest standard of customer experience
- Sell tickets in person and via phone
- Respond to all phone inquiries and messages
- Print batch tickets for mailing
- Fill comp lists
- Organize will call and distribute at events
- Catalogue and fill mail orders from brochure mailings
- General assistant to box office manager
- Any other duties reasonably related to the functions described above
Requirements
- Strong organizational and customer service skills
- Possesses excellent communication skills
- Capable of carrying out a wide array of duties
- Works well in a team environment with minimum supervision and is responsible and flexible.
- Box Office or visitor services related experience preferred.
- Previous experience with Tessitura ticketing software is strongly desired.
Salary
$15 per hour, part time
To Apply
To apply, please email cover letter and resume to jobs@kaufmanmusiccenter.org and include "Box Office Associate" in the subject line. Applications will be kept confidential. Kaufman Music Center is an Equal Opportunity Employer.
