Kaufman Music Center

Jobs & Internships

Booking Manager

Box Office Administrator

Marketing Associate

Ushers
 

BOOKING MANAGER

Kaufman Music Center seeks a Booking Manager charged with managing venue rental operations for the Center’s public spaces including Merkin Concert Hall and other facilities.

As the primary liaison for the Kaufman Music Center’s rental division, the Booking Manager will administer all aspects of selling, coordinating and executing rental events, in collaboration with the Production Manager. This position is responsible for maintaining the current client base and working with the Producer & Managing Director on new business development. The Booking Manager must be able to relate well to many different constituencies, both internal and external; maintain a high level of customer service and accuracy; behave and communicate as a leader; and juggle multiple competing tasks with grace and confidence.

Responsibilities

  • Field all inquiries regarding the rental of Merkin Concert Hall, Ann Goodman Recital Hall and other public spaces. Act as a first point of contact for potential clients, facilitate walk-throughs and coordinate communications with potential clients, providing estimates and all necessary follow up. Offer rental clients and internal presenters guidance on producing events at Kaufman Music Center.
  • Maintain Kaufman Music Center’s institutional calendar in Artifax with an extreme level of detail and accuracy, ensuring that information for all events, rehearsals, classes, meetings, etc is entered correctly. Create and distribute Artifax reports monthly including schedules for house manager, box office, maintenance/operations; piano tuning report; insurance report; and others as needed.
  • Create contracts and agreements for venue rentals; administer tracking and execution of event contracts, insurance certificates, or other event documentation. Assist with other concert division contracts and payments.
  • Prepare invoices, monitor payment schedules and receive payments for venue rentals; ensure timely collection of deposits and balance payments from clients; Track annual income and rental expenses.
  • Maintain concert division files; process and scan event reports, convert to PDFs, attach to Artifax and save to the server.
  • Liaise with marketing and box office staff on the creation and maintenance of renter events in Tessitura database and on Kaufman Music Center website. Maintain an active flow of information with box office staff regarding ticketing needs for rental clients.
  • Work closely with Production Manager to coordinate production needs for all events, and be on site after hours as needed.
  • Work closely with Program Coordinator and overseeing the timely receipt of program and publicity materials.
  • Maintain production books, concert information packets, rate sheets, etc. Work with Marketing Department to ensure that rental materials on the website are up to date.
  • Maintain the current client base by providing excellent customer service and responding to the needs of our clients. Work on special projects to develop new or return business.
  • Answer feedback, resolve customer service issues and make recommendations on departmental policy. Ensure all items are communicated effectively to the appropriate parties both within and outside of the organization.

These professional skills will serve the candidate very well:

  • Strong ability to communicate openly and effectively
  • Strong customer service and interpersonal skills
  • Ability to organize and prioritize many deadlines and tasks simultaneously and remain calm and efficient under pressure
  • Meticulous attention to detail
  • Experience keeping methodical systems and orderly records and files and looking for opportunities to improve processes
  • Entrepreneurial, collaborative and friendly attitude
  • Able to work independently and as part of a small team
  • A music background and interest in contemporary performing arts is highly desirable.
  • Prior experience with Artifax is ideal; knowledge of scheduling software recommended

Requirements
A bachelor’s degree and three years of related experience. A background in music and familiarity with Artifax or other scheduling software is preferred.

Position Available: Immediately.

Application Instructions
To apply, please send a résumé, cover letter with salary requirements and where you found this ad to: jobs@kaufmanmusiccenter.org. Please place the job title in the subject line of your email.

Kaufman Music Center is an equal-opportunity employer.
 

BOX OFFICE ADMINISTRATOR

Kaufman Music Center seeks a Box Office Administrator. As a member of the Marketing Department under the direct supervision of the Director of Marketing & Communications, the Box Office Administrator is charged with maintaining an accurate and customer-friendly ticket office, which serves the highly acclaimed Merkin Concert Hall and other facilities in the Center. 

The Box Office Administrator must be able to relate to many different constituencies, both internal and external; promote a positive work environment for box office personnel; and behave and communicate as a leader. The Box Office Administrator sets an example by actively working window and phone ticket sales whenever possible.

These professional skills will serve the candidate very well

  • Demonstrated ability to communicate openly and effectively
  • Strong customer service and interpersonal skills
  • Ability to thrive in a fast-paced environment.
  • Ability to organize and prioritize MANY deadlines and tasks simultaneously
  • A music background is desirable.
  • Prior experience with Tessitura is essential.

Responsibilities:

  • Supervising daily Box Office operations
  • Training and scheduling box office staff
  • Supervise day-to-day box office operations
  • Updating and maintaining the concert season in the Tessitura database as needed
  • Tracking series/performance/sales goals set annually by the Director of Marketing & Communications
  • Reporting on daily and weekly ticket sales, attendance, sales and promotions for other KMC departments as needed
  • Assisting with window and phone ticket sales
  • Fielding questions from current and prospective patrons
  • Supporting Marketing & Communications
  • Updating promotions including pricing, special offers, seating and other responsibilities
  • Assist in implementing special Tessitura projects through testing, training and other activities as needed.
  • Reaching out to current and prospective patrons to help secure ticket sales including subscribers, group ticket buyers, etc.
  • Serving as the Ticketing Liaison for Internal and external concert hall renters
  • Supporting the Merkin Concert Hall rental business through the creation and maintenance of renter events in Tessitura database and maintaining event pages for rental concerts on the Kaufman Music Center website
  • Coordinating ticketing for performances with Kaufman Music Center’s three divisions

Requirements
A bachelor’s degree, two year’s related experience, and familiarity with the Tessitura database are required. 

To apply
Please send a résumé, a cover letter with your salary requirements and where you found this ad to jobs@kaufmanmusiccenter.org. Please place the job title in the subject line of your email.

Kaufman Music Center is an equal-opportunity employer.
 

MARKETING ASSOCIATE

Part time: 20 hours per week.

Kaufman Music Center seeks a creative, highly motivated and strategically-oriented Marketing Associate to join an energetic, high-volume marketing and communications department consisting of five staff members. The Marketing Associate has primary responsibility for implementing social media plans; she/he will also assist with other projects including basic graphic design. The successful candidate will enjoy a dynamic work environment, with ongoing opportunities for creative collaboration in concert with her/his colleagues.

Responsibilities

  • Create a clear, consistent and engaging editorial voice for each of Kaufman Music Center’s social media channels
  • Develop and implement social media strategies in cooperation with the Communications Director and other Marketing staff aimed at increasing patron engagement; measure and report on success of strategies
  • Create digital content
  • Coordinate with multiple Kaufman Music Center departments to develop additional digital content
  • Graphic design including flyers and digital content
  • Ensure that Kaufman Music Center events are listed on relevant cultural web sites
  • Occasional photography and video work relevant to social media content
  • Assist with web site updates, emails, data entry and mailings as needed

Requirements

  • Bachelor’s degree in related field; at least one year relevant experience preferred
  • Professional experience with social media platforms
  • Demonstrated success at developing and implementing creative and effective social media campaigns across multiple platforms
  • Graphic design skills; experience with Photoshop and InDesign preferred
  • Strong writing skills
  • Demonstration of initiative, flexibility and resourcefulness in working effectively on multiple projects
  • Ability to succeed in a busy, deadline-driven environment
  • A background in music is preferred.

To apply:
Please email a résumé and cover letter with your salary requirements and where you found this ad to jobs@kaufmanmusiccenter.org. Please place the job title in the subject line of your email.
 
Kaufman Music Center is an Equal Opportunity Employer.

 

USHERS

Kaufman Music Center is looking for part-time Ushers to join the front-of-house team at the renowned Merkin Concert Hall. Various shifts available:  mornings, matinees and evenings. Weekend availability preferred. 

Responsibilities include but are not limited to:

  • Providing courteous service to our patrons
  • Directing and/or escorting patrons to their seats
  • Enforcing house rules and late seating policy
  • Assisting with fire code safety procedures
  • Setting up and operating the coat check room and concessions stand
  • Other duties assigned by house manager

Requirements:

  • Exceptional customer service ability
  • Excellent communication skills
  • Prior experience in a concert hall/theater

To apply, email letter and resume to jobs@kaufmanmusiccenter.org and include “Usher” in the subject line. Kaufman Music Center is an Equal Opportunity Employer.

New York's Creative Home for Listeners, Learners and Performers

KAUFMAN MUSIC CENTER • 129 West 67th Street • New York, NY 10023 • (212) 501-3330